GENERAL TERMS
Terms and Conditions
1. GENERAL
These general terms and conditions (hereafter “Terms and Conditions”) contain all of the terms and conditions for use of the services (hereafter the “Services”) offered through the website donbet.org.uk (hereafter the “Website”) operated by us (hereafter “We” ,“Company”).
You (hereafter “You”,”Player”,”Client”) may use the Services offered through the Website if You open Your personal account on it (hereafter the “Account”).
Before using Our Website, please read these Terms and Conditions carefully. By registering an Account with the Website, You confirm Your consent with the Terms and Conditions.
Donbet.com is operated by Santeda International B.V., a company incorporated under the laws of Curaçao with Company Number 151296 and is licensed by the Curaçao Gaming Control Board to offer games of chance under license number OGL/2024/1798/1048 in accordance with the National Ordinance on Offshore Games of Hazard (Landsverordening buitengaatse hazardspelen, P.B. 1993, no. 63) (NOOGH).
SANTEDA INTERNATIONAL LIMITED acting as a payment agent is registered in Cyprus with the registerred office address: 2A Troias, Kaimakli, Nicosia, 1036, CYPRUS
2. CHANGES TO TERMS AND CONDITIONS
These Terms and Conditions may be changed by the Company when such need occurs. We will do our best to notify our Players of any significant changes by email. However, we do recommend all Players to revisit this page regularly and check for possible changes.
If any modification is unacceptable to the Client, they may terminate these Terms and Conditions and close their Account. Your continued activity in Your Account in the program following our posting of a change notice or new Terms and Conditions on our Website will constitute binding acceptance of that change.
Our failure to enforce Your strict performance of any provision of these Terms and Conditions will not constitute a waiver of Our right to subsequently enforce such provision or any other provision of these Terms and Conditions. No modifications, additions, deletions or interlineations of these Terms and Conditions are permitted or will be recognized by Us. None of our employees, officers or agents may verbally alter, modify or waive any provision of these Terms and Conditions.
3. WHO CAN PLAY
The Company accepts players only from those countries and geographic regions where online gambling is allowed by law. It is the player’s sole responsibility to inquire about the existing gambling laws and regulations of the given jurisdiction before placing bets on the website.
We accept strictly adult Players (the minimal age is 18) and Players who have reached the age specified by the jurisdiction of Player’s place of residence as eligible for online gaming. It is the Player’s sole responsibility to inquire about the existing laws and regulations of the given jurisdiction regarding age limitations for online gambling.
It is entirely and solely Your responsibility to enquire and ensure that You do not breach laws applicable to You by participating in the games. Depositing real funds and playing for real money is subject to the laws of Your country, and it is Your sole responsibility to abide by Your native regulations.
We shall be entitled to refuse bets from Players who fail to abide by these Terms and Conditions.
The Company reserves the right, at its sole discretion, to refuse any person to register and bet on the website, to offer a modified coefficient, and to impose various restrictions on the Player (e.g. minimum coefficient, minimum adhesion, etc.), at the same time do not give any explanation of the reason for refusal / restriction.
For the avoidance of doubt, bets placed on odds (single, combined or otherwise) lower than 1.30 coefficient may not be considered as wagered/as a placed bet at the Company’s sole discretion.
The company reserves the right to exclude players from specific countries from bonus offers.
We reserve the right to refuse to accept a bet from any Player without giving a reason.
We reserve the right to ask for the proof of age from the Player and limit access to the Website or suspend the Account to those Players who fail to meet this requirement.
Internet gambling may be illegal in the jurisdiction in which You are located; if so, You are not authorized to use Your payment card to complete this transaction.
It is solely cardholder's responsibility to know the laws concerning online gambling in his or her country of domicile.
Participation of minors in Services offered on this Website is strictly prohibited.
You are not allowed to register on the Website and use our services if you are a resident of Aruba, Bonaire, Curacao, Lithuania, Netherlands, Georgia, Saba, St Maarten, U.S.A or the U.S.A dependencies, FATF black listed countries. We reserve the right to refuse customers from any other countries over and above the aforementioned jurisdictions at our own discretion.
The company reserves the right to make the decisions on conferring promotional bonuses on case by case basis at its sole discretion.
BONUS TERMS AND CONDITIONS
Players from the following countries are not eligible for the Welcome Casino & Live Casino Bonuses: Finland (FI), Algeria (DZ), Bahrain (BH), Bangladesh (BD), Benin (BJ), Bosnia and Herzegovina (BA), Botswana (BW), Bulgaria (BG), Burundi (BI), Cape Verde (CV), Chad (TD), Comoros (KM), Djibouti (DJ), Egypt (EG), Equatorial Guinea (GQ), Gabon (GA), Gambia (GM), Georgia (GE), Greece (GR), Guinea (GN), Guinea-Bissau (GW), Indonesia (ID), Jordan (JO), Kenya (KE), Kosovo (XK), Kuwait (KW), Lesotho (LS), Republic of North Macedonia (MK), Madagascar (MG), Malawi (MW), Malaysia (MY), Mauritania (MR), Mongolia (MN), Montenegro (ME), Mozambique (MZ), Namibia (NA), Nepal (NP), Niger (NE), Oman (OM), State of Palestine (PS), Philippines (PH), Sao Tome and Principe (ST), Senegal (SN), Seychelles (SC), Slovenia (SI), Sri Lanka (LK), Swaziland (SZ), Tanzania United Republic of (TZ), Thailand (TH), Togo (TG), United Arab Emirates (AE), Vietnam (VN) and Zambia (ZM).
1. Amounts, which consists of the winnings from the bets of the activated bonus and at the same time bonus is not realized or bonus is already canceled, will be confiscated due to the bypassing of the bonus rules
2. Amounts which consists of the winnings from made bets in the restricted games, and these games are not considered in the bonus rules, will be confiscated due to the invalid using of the bonus.
3. The user's bonus is automatically canceled in the event that the amount on the player's account balance falls below 1 and/or nullifies. This rule does not apply to players having an active bet in sports.
4. You are eligible for all bonuses per Donbet account, which shall mean no more than one of each bonus per user, IP address, computer device, family, residential address, telephone number, credit or debit card and e-payment account, e-mail address, and environments where computers are shared.
NO DEPOSIT BONUSES TERMS AND CONDITIONS
The winnings from any kind of Free Spins / Free Bets must be rolled over 100 times in a period of 48 hours before they can be cashed out. If the roll over requirements are not completed in a period of 48 hours, the Free Spins / Free Bets will be expired.
The maximum payout limit for the winnings from any kind of Free Spins / Free Bets is 100 €/$ or equivalent in another currency.
For no deposit bonus withdrawals, we reserve the right to request a KYC.
Players with disposable/invalid email addresses are not eligible to receive any free spins without deposit. If a player despite this would receive free spins without making a deposit, all winnings from the spins will be confiscated.
Donbet reserves the right to cancel or amend these Terms & Conditions at any point without any prior notice.
4. AVAILABILITY OF GAMES
Netent Casino games terms:
Absolute Restriction: United States of America, Curacao, Netherlands, Blacklisted Territories.
5. ACCEPTED CURRENCIES
The website allows playing for the following currencies: EUR, USD, GBP, AUD, CAD, BRL, BTC, ETH, LTC, XRP, BCH, USDT, XMR, DASH
6. FEES AND TAXES
You are fully responsible for paying all fees and taxes applied to your winnings according to the laws of the jurisdiction of your residence.
7. GAME RULES
By accepting these Terms and Conditions you confirm that you know and understand the rules of the games offered on the Website. It is at your discretion to familiarize Yourself with the theoretical payout percentage of each game.
8. DISCLAIMER OF LIABILITIES
By accepting these Terms and Conditions You confirm Your awareness of the fact that gambling may lead to losing money. We are not liable for any possible financial damage arising from Your use of the Website and the Services.
We are not liable of any hardware or software defects, unstable or lost Internet connection, or any other technical errors that may limit access to the Website or prevent any Players from uninterrupted play.
In an unlikely case where a wager is confirmed or a payment is performed by Us in error, We reserve the right to cancel all the wagers accepted containing such an error, or to correct the mistake by re-settling all the wagers at the correct terms that should have been available at the time that the wager was placed in the absence of the error.
If We mistakenly credit Your Account with winnings that do not belong to You, whether due to a technical issue, error in the paytables, human error or otherwise, the amount will remain Our property and will be deducted from Your Account. If You have withdrawn funds that do not belong to You prior to Us becoming aware of the error, the mistakenly paid amount will (without prejudice to other remedies and actions that may be available at law) constitute a debt owed by You to Us. In the event of an incorrect crediting, You are obliged to notify Us immediately by email.
Prior to the acceptance of the bets, the Company reserves the right to change/amend/decrease/increase/suspend/cancel any odds (cancel the acceptance of the odds) displayed on the Website anytime and at its sole discretion. In this case, the only valid odds are considered to be the ones set in the Company’s software program.
The Company furthermore, reserves the right to limit or prohibit the specific combinations in the ticket and/or their amount, also to limit the amounts of the wagers placed.
The Company will not be liable in case of the bets placed where there are (technical/mechanical) errors in the amounts of odds/totals/handicaps/spreads etc. displayed on the Website. Furthermore, the Company will not be liable in the following cases (the list is not exhaustive):
- acceptance of bets in case of events/markets which have been closed/suspended;
- settlement amount is incorrectly calculated;
- the Player’s Account has been credited with an incorrect settlement amount;
- the bets are placed by a Player on the event/market where the latter is participating in the capacity of a player, referee, coach, or similar;
- the bets were placed on the events/markets where the company has at least a reasonable doubt that these have been fixed/unlawfully manipulated;
- the bets were placed on the events/markets where an incorrect price has been displayed on the Website;
- the incorrect player, team (other relevant information) has been displayed on the Website within the respective fixture (this shall be determined at the sole discretion of the Company);
- the incorrect market/event (other relevant information) has been displayed on the Website within the respective fixture (this shall be determined at the sole discretion of the Company);
- Player combines such positions within one fixture which cannot be combined (in this case the position with lower odds will be canceled).
In the above cases, the Company reserves the right at its sole discretion to cancel the bets, seize the winnings, claim back the paid out winnings, accordingly modify the odds.
In cases We accidentally/inadvertently accept a pre-match bet after the respective sports event/market has been commenced, the already made bets will be settled as follows:
- In case a sports event and/or market is offered as a live match then We may at our sole discretion cancel and annul the bet or consider it as validly placed at the modified price at the time it was placed. This rule may not be applied for the cases where the outcome is already known or a certain participant has gained a material advantage at the time the bet was placed.
- In case a sports event and/or market is not offered as a live match then We may at our sole discretion cancel and annul the bet or consider it as validly placed. This rule may not be applied for the cases where the outcome is already known or a certain participant has gained a material advantage at the time the bet was placed.
- In case of obvious errors, the bets placed may be canceled and annulled.
In case of complaints please contact:
The Company, its directors, employees, partners, service providers:
Do not warrant that the software or the Website is/are fit for their purpose;
Do not warrant that the software and Website are free from errors;
Do not warrant that the Website and/or games will be accessible without interruptions;
shall not be liable for any loss, costs, expenses or damages, whether direct, indirect, special, consequential, incidental or otherwise, arising in relation to Your use of the Website or Your participation in the games.
You hereby agree to fully indemnify and hold harmless the Company, its directors, employees, partners, and service providers for any cost, expense, loss, damages, claims and liabilities howsoever caused that may arise in relation to Your use of the Website or participation in the games.
You acknowledge that the Company shall be the final decision-maker of whether You have violated these Terms and Conditions in a manner that results in Your suspension or permanent barring from participation in the Website.
9. USE OF PLAYER ACCOUNT
Only one Account is allowed per person, household or IP address.
Creating multiple Player Accounts by a single Player can lead to termination of all such Accounts. The Player shall not provide access to their Player Account or allow using the Website to any third party including but not limited to minors.
Any returns, winnings or bonuses which the Player has gained or accrued during such time as the duplicate Account was active may be reclaimed by Us, and Players undertake to return to Us on demand any such funds which have been withdrawn from the duplicate Account.
The Website can only be used for personal purposes and shall not be used for any type of commercial profit.
10. ANTI-FRAUD POLICY
The Company has a strict anti-fraud policy and utilizes various anti-fraud tools and techniques. If the Player is suspected of fraudulent actions including, but not limited to:
Participating in any type of collusion with other players;
Development of strategies aimed at gaining of unfair winnings;
Fraudulent actions against other online casinos or payment providers;
Chargeback transactions with a credit card or denial of some payments made;
Creating two or more accounts;
Submitting/disclosing documentation/information which may indicate fraudulent activity (more than one identified location, banking details, and other data);
Other types of cheating;
While playing with an active bonus, it is forbidden to engage in activities that give the player a clearly unfair advantage. Such activities include, but are not limited to, these:
delaying game rounds in any game, including free spins and bonus features, to a later time when you have no wagering requirements,
leaving large bets on the table, for example in blackjack, and returning to the game after bonus wagering has been completed,
playing games with bonus money to build up in-game value, lose the bonus funds, and then cash out on the built-up value during real-money play, using strategies that take advantage of any software bug or failure.In these cases, the Company reserves the right to terminate such Account and suspend all payouts to the Player. This decision is at sole discretion of the Company and the Player will not be notified or informed about the reasons of such actions. The Company also reserves the right to inform applicable regulatory bodies of the fraudulent actions performed by the Player.
In all cases provided in this clause, the Company may at its sole discretion terminate the Account due to suspicion of fraud and refund back the last deposited amounts minus 20% of that amount charged as a transaction fee.
The Company has zero tolerance to advantage play. Any Player who will try to gain advantage of casino welcome offers or other promotions agrees that Company reserves the right to void bonuses and any winnings from such bonuses, for the reasons of:
Use of stolen cards;
Chargebacks;
Creating more than one account in order to get advantage from casino promotions;
Providing incorrect registration data;
any other actions which may damage the Company.
The Company reserves the right to close Your Account and to refund to You the amount on Your Account balance, subject to deduction of relevant withdrawal charges, at Company’s absolute discretion and without any obligation to state a reason or give prior notice.
In order to verify Player’s Account, We require documents (ID, payment systems, utility bills etc.) in Latin or Cyrillic alphabet. In case Player doesn’t have an opportunity to provide documents in above-mentioned alphabets company reserves the right to demand video verification where Player shows his/her documents.
We may request from You the verification of Your identity at any time and You must provide Us with any and all proof of Your identity. In case You fail to provide Us with the requested proof of identity, We reserve the right to terminate the Account and/or hold the funds on the Account until the account is verified.
In case during the verification process some suspicions arise related to the identity of the user, such as but not limited to occurrence of more than one person in the respective photos, etc., the Company may at its sole discretion terminate the Account due to suspicion of fraud and refund back the last deposited amounts minus 20% of that amount charged as transaction fee. The same rule applies in case during the video-verification process the Company detects that the user is being instructed and/or forced to certain answers and/or actions.
The Company reserves the right to retain payments, if suspicion or evidence exists of manipulation of the Website system. Criminal charges will be brought against any user or any other person(s) who has/have manipulated the Website system or attempted to do so. The Company reserves the right to terminate and/or, change any games or events being offered on the Website.
Should You become aware of any possible errors or incompleteness in the software, You agree to refrain from taking advantage of them. Moreover, You agree to report to the Company any error or incompleteness immediately. Should You fail to fulfill such obligations, the Company has a right to full compensation for all costs related to the error or incompleteness, including any costs incurred in association with the respective error/incompleteness and the failed notification.
In case of any of the above mentioned events, the Company reserves the right to terminate the Player’s Account, cancel the bonuses and the winnings and pay back the remaining deposit to the Player. In this case the Company reserves the right to deduct up to 50% of the remaining deposit as an Account termination fee.
11. DEPOSITING
The Website offers a variety of payment methods. They include VISA and MasterCard credit and debit cards, as well as various alternative payment methods. Please contact our support team at [email protected] to inquire about the payment methods which are most favorable for your country of residence.
Please note that the minimal amount of deposit is 20€ or an equivalent. The maximum amount of deposit depends on the payment method you decide to use.
The deposited money is subject to a minimum 1x wagering prior to being withdrawn.
12. WITHDRAWAL AND REFUND POLICY
The minimal amount for withdrawal is 20€ or an equivalent. The maximum amount for withdrawal depends on the payment method you use. If the requested amount exceeds the limit of a particular payment system, the amount will be withdrawn in installments.The company reserves the right to deduct 20% from the amount of the requested withdrawal in case the deposited money was not wagered 1x times before requesting the withdrawal.
The Company reserves the right to check Your identity prior to processing payouts and to hold withdrawals for the time needed to check Your identity. In case You provide false and/or incomplete Personal Data, the withdrawal can be refused and/or the Player Account terminated, of which You will be informed by email.
The Company furthermore reserves the right to hold the withdrawals for the time needed to investigate violations of the Terms and Conditions and/or applicable laws on part of the Player.
Please note that even for supported countries the Company is not able to guarantee successful credit card payment processing in all cases, since banks issuing credit cards may block or reject such transactions at their own discretion.
The amount deducted from your credit card may be insignificantly higher than displayed at the time of transaction due to currency conversions on the side of your bank and/or the Company's payment processing system.
All Bank Transfer payouts are processed within three (3) banking days. Please mind that you will not be able to request a bank Transfer for USD payouts.
You acknowledge that withdrawals via bank transfers can in exceptional cases be subject to additional charges by the intermediary banks. These charges remain outside the influence of the Company and are limited to the equivalent of EUR 16.
All deposits must be wagered completely until withdrawals are allowed from Your Account. In case deposits are not wagered completely, the withdrawals may be cancelled by us.
In case the existing deposits are transferred back to the Player due to termination of the Account, We reserve the right to charge the Player with the administrative fee in amount of 20% of the amount transferred.
The Player is responsible for providing the Company with correct details of his personal account for the purpose of withdrawals from its Account.
Withdrawal from the Account shall be performed only upon the confirmation of the fact that the Account Holder is the owner of the respective payment account. It is strictly prohibited to make money transfers in favor of third persons.
An Account holder/Player must not allow third parties to use its Account to make deposits to or withdrawals from its Account. In case the Company detects that the respective personal account (bank account, wallet, crypto wallet account, crypto wallet address) is being used by two or more Players, then it can terminate the accounts of all Players and cancel their current winnings and bonuses. In this case the Players are obliged to provide the Company with valid personal accounts for settlement of their deposits from which 20% will be deducted as settlement fee. In case the Player fails to provide the Company with such personal account within 7 days from the respective notification then the deposits will be seized by the Company.
The maximum withdrawal amount processed to a player is 7,500 € per week and 15,000 € per month or equivalent, unless otherwise specified in the Terms and Conditions of a specific promotion. Exceptions may be made to Players with a higher VIP level, if any, at the Company’s sole discretion.
If you win more than €15,000, the Company reserves the right to divide the payout into monthly instalments of maximum €15,000 until the full amount is paid out.
The maximum amount that We shall be obliged to pay to You in respect of any single bet or spin, including any single bonus round or free spin, shall be limited to and in no event shall exceed the amount of 100 000 (one hundred thousand) EUR or equivalent (the “Maximum Win Limit”). The Maximum Win Limit does not include any Jackpot winnings. You acknowledge and agree that for certain gaming services Your approved staking level may mean that You may have the opportunity to win above the Maximum Win Limit. Also, the amount of the total winning, including the amount above the Maximum Win Limit, may be deposited on Your Account. You acknowledge and agree that we shall have the right to cut the amount above the Maximum Win Limit from Your Account and pay to You only the Maximum Win Limit.
All progressive jackpot wins will be paid in full.
Finally, please keep in mind the Company is not a financial institution. Your account will thus not bear any interests and no conversion or exchange services will be offered at any time.
Please be informed that the Company has no possibility to carry out payments to the users from Russian Federation and Belarus due to the fact that those countries are sanctioned. Furthermore, please be informed that the accounts of the users from Russian Federation and Belarus will be closed immediately upon their detection and the current balance will be kept by the Company.
13. DORMANT ACCOUNTS
An inactive (dormant) account is a Player Account which a player has not logged into or logged out of for twelve (12) consecutive months. If your Player Account is deemed to be inactive, the Company reserves the right to charge a monthly administrative fee of €10 or the equivalent in another currency (or the current balance of your account, if less) as long as the balance of your account remains positive.
You authorize the Company to debit this fee from Your Player Account on the beginning of the month following the day on which Your Account is deemed inactive, and on the beginning of every subsequent month that Your Account remains inactive. The Company will stop deducting the fee if the Account balance is zero or if the account is re-activated.
14. Selling or Transferring Claims to Third Parties
Users are expressly forbidden from selling or legally transferring any claims, rights, or entitlements they may have against the Company to a third party without the Company's prior written approval. This restriction applies broadly to any claims, rights, or entitlements associated with the Company's services, products, or websites.
15. COMPLAINTS
You are free to contact Our customer service team according to the instructions found on the Website to give Us any complaints regarding Our Services.
Complaints are handled in the support department and escalated in the organization of the Company in the case that support personnel did not solve the case immediately. You shall be informed about the state of the complaint to a reasonable level.
If the dispute is not resolved on the casino management level, you can contact any independent body, gaming authority or the licensing regulator listed on the Website.
In the event of any dispute, You agree that the server logs and records shall act as the final authority in determining the outcome of any claim. You agree that in the unlikely event of a disagreement between the result that appears on Your screen and the game server, the result that was logged on the game server will prevail, and You acknowledge and agree that our records will be the final authority in determining the terms and circumstances of Your participation in the relevant online gaming activity and the results of this participation.
Please note that in order Your complaint to be considered, You must submit it within 2 (two) months of the issue occurring/arising. In case Your complaint refers to an issue occurring/arising more than 2 (two) months ago, your complaint may be disregarded and You hereby declare your consent thereto.
For any complaints please contact:
When we wish to contact you regarding such a dispute, we will do so by using any of the contact details provided in your Player Account.
Santeda International Limited, with registered office at Poreias, 2 3011, Limassol, Cyprus, acts as a payment agent of the license holder and parent company - Santeda International BV.
While We may provide translations of these Terms and Conditions for your convenience, in the event of any inconsistency or conflict between the English version and any translated version, the English version shall prevail.